Contact Us
Fast Withdrawal Casinos is an independent UK site that tests and ranks how quickly licensed casinos pay their players. We are a publisher, not a gambling operator: we do not take deposits, hold player funds or run games, so we cannot access your casino account or release a withdrawal. What we can do is answer questions about our testing, correct anything we have got wrong, and point you to the right place when a payout has stalled.
How to reach us
- Email: [email protected] for general questions about the site, our tests and our rankings.
- Phone: +44 20 3966 4810, Monday to Friday, 09:00 to 18:00 GMT.
- Contact form: the form on this page asks for your name, your email address, a subject and your message. Add the brand name and the payment method if your question is about a specific tested result, as it helps us find the right entry in the test log.
- Post is not accepted. Everything reaches us faster by email.
Response times
- Email: within one working day, and usually the same day during office hours.
- Phone: answered live during the hours above, with a callback offered outside them.
- Contact form: treated as email and answered on the same schedule.
- Correction requests: acknowledged within one working day and resolved within five.
Department contacts
- [email protected] for corrections, retest requests and questions about how a figure was measured. This inbox reaches James Whitaker, our author and payout editor.
- [email protected] for formal complaints about our content or conduct.
- [email protected] for data protection requests, including access, correction and deletion of your personal data.
- [email protected] for operators, affiliate networks and advertising enquiries.
- [email protected] for reporting a vulnerability or a suspected copy of our site.
Complaints about our content
Send the detail to [email protected] with the page, the figure or statement in question, and what you believe is wrong. We acknowledge within one working day and aim to close the case within ten. If a published result turns out to be inaccurate, we correct the page and note the change rather than deleting it quietly.
Complaints about a casino
We cannot intervene in a dispute between you and an operator, and no site that tells you otherwise is being straight with you. Raise the complaint with the operator first, in writing, keeping your withdrawal reference and screenshots of the cashier. If it is not resolved after eight weeks, or the operator issues a deadlock letter sooner, take it to the independent dispute resolution provider named in that operator’s terms. The UK Gambling Commission’s public register shows which licensee stands behind each brand.
Media and press
Journalists can reach us at [email protected]. Our payout data may be quoted with attribution to Fast Withdrawal Casinos and a link to the page it came from. We are happy to supply the test method and the underlying timings on request.
Responsible gambling
If gambling has stopped being fun, help is free and confidential. GamCare runs the National Gambling Helpline on 0808 8020 133, around the clock. BeGambleAware offers self-assessment tools and referrals into treatment, and GAMSTOP excludes you from every UK-licensed operator at once. Our site is for adults aged 18 and over.